Supermicro Hardware Maintenance provides flexible and customizable Service Level Agreements for remote help desk and rapid onsite support to cover Supermicro hardware solutions. Our Onsite Service Programs offer a 4-hour Onsite Response time option for mission-critical uptime or any tailored solution that will meet your specific business requirements. For more details, please review the brochure or contact your Supermicro Sales Representative.
4-Hour Onsite Response
A Supermicro authorized representative will arrive at the customer's site to begin hardware maintenance service within 4 hours after the service request has been received and spare parts have been received onsite.
Standard Business Hours, Next Business Day (9am to 5pm) Response
Service is available 8 hours per day within standard business hours, Monday to Friday, excluding local holidays. A Supermicro authorized representative will arrive at the customer's site to begin hardware maintenance service the next day after the service request has been received and defective parts have been determined and shipped.
Supermicro defines the requirements for the installation, upgrade or migration. We perform the planning, identify service requirements, create and execute the project plan, conduct verification testing, training, and provide technical documentation.
Following are the options that Supermicro Onsite Service customers can take to make a service request.