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Most popular FAQs

1.	Which key is to be pressed to enter Bios when the machine is connected via serial console (Board X9SCL-F)? We already tried "DEL", "F4", "F11"... but no go.
2.	I have a supermicro server, that stops at boot, with the msg SYSTEM INITIALIZING with BA code at the right.
3.	How do I enable Turbo mode to get the maximum Turbo mode speed on my X10DRi motherboard?
4.	When I enable secure boot in X10DRC-LN4+, it shows message "WARNING: CSM is Loaded! Disable the CSM in Setup. Repeat operation after Reboot to ensure UEFI Video (GOP) driver is operational.".
5.	I plug in 4GB of memory into my P8SAA board but Windows XP only shows 3GB of memory. Everything works fine but why does Windows shows only 3GB of memory?
6.	I have a storage Chassis SC846BA-R1K28 and Mainboard X9DR7-LN4F did not start up anymore. Then I unplugged and replugged some SAS cables, and tried to locate which Disk slots are served by which cable. After pushing the power button it showed "supermicro"-screen with "System Initializing..." on the bottom and then did not do anything further. IPMI shows the message "System initializing... B7". Removing the Bios battery for some time did not solve the problem. I did not find an answer on the internet yet - could you please tell us what this means and how I can recover from this?
7.	I noticed X8 DP series motherboard showing "ERST: Failed to get Error Log Address Range" message during the RHEL/CentOS 6.2,6.3 version while booting. What is this problem related to?
8.	Inquire about X10SAE BIOS options - What is ASPM mode L0/L0s/L1/L0sL1
9.	I am using 4x K20 in 7047GR-TPRF (X9DRG-QF) but gets the error: !!!!PCI Resource ERROR!!!! PCI OUT OF RESOURCES CONDITION: Error: Insufficient PCI Resources Detected!!! System is running with Insufficient PCI Resources! In order to display this message some PCI devices were set to disabled state! It is strongly recommended to Power Off the system and remove some PCI/PCI Express cards from the system! To continue booting, proceed to Menu Option and select Boot Device or . WARNING: If you choose to continue booting some Operating Systems might not be able to complete boot correctly!
10.	How do I create a bootable USB stick?

Latest FAQs

1.	Hello SMC Support Team,<o:p></o:p> Can you please send steps/commands for generating bug log for faulty A10 GPU card to upload for opening RMA case?<o:p></o:p> (04/03/2026)
2.	SYS-220U-TNR; RMA filed and got a new drive sent to us. When we plugged it in, it is still giving us an error of "unconfigured bad drive." How to fix it in BMC? (04/03/2026)
3.	SYS-751A-I ; NVIDIA A100 PCIe 4.0 compatibility with SYS-751A-I? (04/03/2026)
4.	On our SYS-422GA-NBRT-LCC, after a system power cycle it wouldn't boot. In the BMC we found the following message: [SYSFW-0001] System Firmware Error (POST Error) - No system memory is physically installed in the system - Assertion (04/03/2026)
5.	We are using this 25G Network card # AOC-S25G-b2S, do you have a list of compatible cables we can refer to? (04/03/2026)
6.	We are using this old system SYS-2029BT-HNR and we are looking for compatible Rail kit; Do you have a part number? (04/03/2026)
7.	I have an X10DRC-LN4+ motherboard with an onboard SAS controller, I tried to update the firmware, but i think i botched it. I tried to run the STORCLI update but i can't get the controller to respond. i also can't find official firmware from supermicro. Can you provide a file to repair this? (04/03/2026)
8.	Our customer has a fleet of 2028TP-HC1TR nodes that have 2000+ days of uptime and are now experiencing significant IO slowness the systems experiencing this all have this in common Around 2020 days uptime. X10DRT-PT Motherboard LSI/AVAGO 3108 RAID card (not necessarily running with a raid, some use passthrough) System BIOS version 3.1. We know these are well beyond support but just hoping maybe there’s some possibility it’s a known issue from SMC or maybe a suggestion to update BIOS or FW versions on this system?? Any help at all would be greatly appreciated (04/03/2026)
9.	I want to purchase a TPM module for SYS-221P-C9R. (04/03/2026)
10.	I have a SYS-741P-TR, and I want to add a SAS RAID controller. Please tell me one that is compatible. (04/03/2026)