Online Support | Support - Super Micro Computer, Inc.

Search FAQ

Most popular FAQs

1.	I have a supermicro server, that stops at boot, with the msg SYSTEM INITIALIZING with BA code at the right.
2.	Which key is to be pressed to enter Bios when the machine is connected via serial console (Board X9SCL-F)? We already tried "DEL", "F4", "F11"... but no go.
3.	When I enable secure boot in X10DRC-LN4+, it shows message "WARNING: CSM is Loaded! Disable the CSM in Setup. Repeat operation after Reboot to ensure UEFI Video (GOP) driver is operational.".
4.	How do I enable Turbo mode to get the maximum Turbo mode speed on my X10DRi motherboard?
5.	I noticed X8 DP series motherboard showing "ERST: Failed to get Error Log Address Range" message during the RHEL/CentOS 6.2,6.3 version while booting. What is this problem related to?
6.	I plug in 4GB of memory into my P8SAA board but Windows XP only shows 3GB of memory. Everything works fine but why does Windows shows only 3GB of memory?
7.	I have a storage Chassis SC846BA-R1K28 and Mainboard X9DR7-LN4F did not start up anymore. Then I unplugged and replugged some SAS cables, and tried to locate which Disk slots are served by which cable. After pushing the power button it showed "supermicro"-screen with "System Initializing..." on the bottom and then did not do anything further. IPMI shows the message "System initializing... B7". Removing the Bios battery for some time did not solve the problem. I did not find an answer on the internet yet - could you please tell us what this means and how I can recover from this?
8.	How do I create a bootable USB stick?
9.	There is an issue. When we are generating the component rating of the system it shows UNRATED for all the components (Please see the attachment for better idea), while a normal system shows their components rating by using same methods. Super Micro Workstation Configuration Details as below:- Motherboard Supermicro X9DAI Processor Xeon E5 2665 2.40 Ghz (Single CPU) RAM 16 GB REG. DDR3 1600 Mhz. HD 2TB Sata Graphic Card Nvidia Quadro 600 OS Windows 7 -64 bit Prof. Please kindly provide the solution for the same ASAP.
10.	I am using 4x K20 in 7047GR-TPRF (X9DRG-QF) but gets the error: !!!!PCI Resource ERROR!!!! PCI OUT OF RESOURCES CONDITION: Error: Insufficient PCI Resources Detected!!! System is running with Insufficient PCI Resources! In order to display this message some PCI devices were set to disabled state! It is strongly recommended to Power Off the system and remove some PCI/PCI Express cards from the system! To continue booting, proceed to Menu Option and select Boot Device or . WARNING: If you choose to continue booting some Operating Systems might not be able to complete boot correctly!

Latest FAQs

1.	X11DPD-M25/L and X11DPT-L BMC FW version 03.76.31 can't set second NTP via SUM. (03/25/2023)
2.	If a SXM4 GPU tested with issue found, how long does testing last? (03/24/2023)
3.	If a SXM4 GPU tested with no issue found, how long does testing last? (03/24/2023)
4.	Can we use X12DAI-N6 + CSE-842TQC-903B? (03/24/2023)
5.	After updating from BIOS 1.6 to BIOS 1.8 with SPS FW 5.1.4.600 or newer on X11SC_ series server motherboards, I noticed yellow bang warning mark for Intel ME in Device Manager of Windows 10/Windows 11 with 22H2 Update. The Intel Management Engine Interface driver is not starting. What is the proper method to address this issue? (03/24/2023)
6.	I have a X13SEW-F motherboard with VROC and two NVMe RAID 1. I installed Windows in one of the RAID. In Windows, the other RAID is not detected. What could be the possible root cause? (03/24/2023)
7.	I have a 5014A-TT system. No output from DisplayPort and HDMI. However, the VGA port works fine. Is the motherboard defective? (03/24/2023)
8.	Can AOC-S3908L-H8iR support JBOD mode? (03/24/2023)
9.	We are looking at the bifurcation setting and want this ASUS Hyper M.2 x16 Gen 4 card and 4029GP-TRT to work together if possible. (03/24/2023)
10.	Can customer replace the backplane in 847E16-R1400LPB to support SAS3 12Gbp HD? (03/24/2023)