Online Support | Support - Super Micro Computer, Inc.

Search FAQ

Most popular FAQs

1.	I have a supermicro server, that stops at boot, with the msg SYSTEM INITIALIZING with BA code at the right.
2.	Which key is to be pressed to enter Bios when the machine is connected via serial console (Board X9SCL-F)? We already tried "DEL", "F4", "F11"... but no go.
3.	I noticed X8 DP series motherboard showing "ERST: Failed to get Error Log Address Range" message during the RHEL/CentOS 6.2,6.3 version while booting. What is this problem related to?
4.	I plug in 4GB of memory into my P8SAA board but Windows XP only shows 3GB of memory. Everything works fine but why does Windows shows only 3GB of memory?
5.	There is an issue. When we are generating the component rating of the system it shows UNRATED for all the components (Please see the attachment for better idea), while a normal system shows their components rating by using same methods. Super Micro Workstation Configuration Details as below:- Motherboard Supermicro X9DAI Processor Xeon E5 2665 2.40 Ghz (Single CPU) RAM 16 GB REG. DDR3 1600 Mhz. HD 2TB Sata Graphic Card Nvidia Quadro 600 OS Windows 7 -64 bit Prof. Please kindly provide the solution for the same ASAP.
6.	How do I create a bootable USB stick?
7.	I have a storage Chassis SC846BA-R1K28 and Mainboard X9DR7-LN4F did not start up anymore. Then I unplugged and replugged some SAS cables, and tried to locate which Disk slots are served by which cable. After pushing the power button it showed "supermicro"-screen with "System Initializing..." on the bottom and then did not do anything further. IPMI shows the message "System initializing... B7". Removing the Bios battery for some time did not solve the problem. I did not find an answer on the internet yet - could you please tell us what this means and how I can recover from this?
8.	I have X8DTH-iF motherboard with 2 E5450 processors and 32GB ECC reg memory. I use: 1) RevoDrive 3 as PCI-slot bootable drive (http://www.ocztechnology.com/ocz-revodrive-3-x2-pci-express-ssd.html) with Windows 7 ultimate (latest drivers), 2) ATI FirePro 3D graphic card (http://www.amd.com/US/PRODUCTS/WORKSTATION/GRAPHICS/ATI-FIREPRO-3D/V8800/Pages/v8800.aspx) (latest drivers), 3) Adaptec 6805 RAID controller (latest firmware and drivers). For some reason, these 3 devices do not work together. Any two of them work perfectly, but when I connect all 3, RevoDrive disappears from BIOS. What could be the issue? I tried to switch their places on PCI slots, it did not help.
9.	How do I enable Turbo mode to get the maximum Turbo mode speed on my X10DRi motherboard?
10.	I have this server : http://www.supermicro.com/products/system/2u/6027/sys-6027r-trf.cfm?parts=show At the system initialization it hang with a post code B7. I try to search AMI bios post code on your web site but I dont find them. Do you have a description list of AMI bios post code ? Do you know what means the post code B7 ?

Latest FAQs

1.	We have a Supermicro SYS-7049A-T (X11DAI-N) that has a Samsung 970 Pro M.2 installed on the M.2 socket on the motherboard. The BIOS shows the device with "????" at the end of the device in the boot override page. How do I fix this issue? (08/07/2020)
2.	My X8DT3-F motherboard's IPMI is very flaky, it sometime works sometime doesn't. I know the motherboard is very old, but it is still functioning. Can I replace the on-board IPMI with a IPMI AOC card? (08/07/2020)
3.	NVMe drives drops randomly on reboot. This is experienced in RedHat / CentOS operating systems. Please advise how to resolve this. To reproduce the issue: 1) Enable IOMMU with UEFI Mode reboot multiple times, NVMe drives randomly drops at BIOS stage. 2) Kernel: 4.18.0-147 3) BIOS: 2.0b Date:11/15/2019 4) NVMe model/firmware version:Samsung PM983 NVMe Fw: EDA5302Q 5) BIOS configuration: standard with IOMMU enabled and using UEFI mode. (08/07/2020)
4.	I cannot find any specifications for FAN-0099L4, Can you please provide? (08/07/2020)
5.	Does server E301-9D-8CN8TP come with power adapter? (08/07/2020)
6.	I would like to get the program package for the MCP-210-00007-01 LCD front bezel. How can I go about doing this? (08/07/2020)
7.	H11SSL-NC boot up 3008 POST will show "Adapter(s) disable by user Press Ctrl-C to start Avago Config Utility" When entry manager, the status will get "Disable" (08/07/2020)
8.	X11SCW-F with negios_supermicro_redfish to checking status will get WARNING System message. (08/07/2020)
9.	We are unable to mount ISO in IPMI GUI, even after successfully saving path and mounting ISO file, Device 1 showing no ISO. Even tried with other ISO and from other systems also. Please guide us where we are going wrong. We are using windows 10 on laptop to mount ISO. (08/05/2020)
10.	What mean cTDP in bios option of H11DSI, and how to work with it? (08/04/2020)