Online Support | Support - Super Micro Computer, Inc.

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1.	I have a supermicro server, that stops at boot, with the msg SYSTEM INITIALIZING with BA code at the right.
2.	Which key is to be pressed to enter Bios when the machine is connected via serial console (Board X9SCL-F)? We already tried "DEL", "F4", "F11"... but no go.
3.	I noticed X8 DP series motherboard showing "ERST: Failed to get Error Log Address Range" message during the RHEL/CentOS 6.2,6.3 version while booting. What is this problem related to?
4.	I plug in 4GB of memory into my P8SAA board but Windows XP only shows 3GB of memory. Everything works fine but why does Windows shows only 3GB of memory?
5.	There is an issue. When we are generating the component rating of the system it shows UNRATED for all the components (Please see the attachment for better idea), while a normal system shows their components rating by using same methods. Super Micro Workstation Configuration Details as below:- Motherboard Supermicro X9DAI Processor Xeon E5 2665 2.40 Ghz (Single CPU) RAM 16 GB REG. DDR3 1600 Mhz. HD 2TB Sata Graphic Card Nvidia Quadro 600 OS Windows 7 -64 bit Prof. Please kindly provide the solution for the same ASAP.
6.	How do I create a bootable USB stick?
7.	I have a storage Chassis SC846BA-R1K28 and Mainboard X9DR7-LN4F did not start up anymore. Then I unplugged and replugged some SAS cables, and tried to locate which Disk slots are served by which cable. After pushing the power button it showed "supermicro"-screen with "System Initializing..." on the bottom and then did not do anything further. IPMI shows the message "System initializing... B7". Removing the Bios battery for some time did not solve the problem. I did not find an answer on the internet yet - could you please tell us what this means and how I can recover from this?
8.	How do I enable Turbo mode to get the maximum Turbo mode speed on my X10DRi motherboard?
9.	I have X8DTH-iF motherboard with 2 E5450 processors and 32GB ECC reg memory. I use: 1) RevoDrive 3 as PCI-slot bootable drive (http://www.ocztechnology.com/ocz-revodrive-3-x2-pci-express-ssd.html) with Windows 7 ultimate (latest drivers), 2) ATI FirePro 3D graphic card (http://www.amd.com/US/PRODUCTS/WORKSTATION/GRAPHICS/ATI-FIREPRO-3D/V8800/Pages/v8800.aspx) (latest drivers), 3) Adaptec 6805 RAID controller (latest firmware and drivers). For some reason, these 3 devices do not work together. Any two of them work perfectly, but when I connect all 3, RevoDrive disappears from BIOS. What could be the issue? I tried to switch their places on PCI slots, it did not help.
10.	When I enable secure boot in X10DRC-LN4+, it shows message "WARNING: CSM is Loaded! Disable the CSM in Setup. Repeat operation after Reboot to ensure UEFI Video (GOP) driver is operational.".

Latest FAQs

1.	Where to find SD5 download link? (01/22/2021)
2.	Where to find SuperDoctor HW and OS requirement? (01/22/2021)
3.	We use SuperDoctor on one of your older motherboards. We are upgrading to a newer board X11DAC. Will SuperDoctor work on this board for Redhat 7.1 ? (01/22/2021)
4.	On our SYS-1028U-TNRTP+ running the latest BMC/IPMI 3.89 shows a "Count of currently enabled Users : 2". All our other Supermicro models show "Count of currently enabled Users : 1". Is this a bug? (01/22/2021)
5.	I have a motherboard X10DRI-T4+ with BIOS 2.0. I tried to update BIOS to rev 3.2 but always got error message. How to solve the issue? (01/22/2021)
6.	I have a Supermicro SYS-7049P-TR and I am attempting to use the advance BIOS function to create a raw RAM DISK. After I configure the RAM DISK and press F4 to save and exit, the system boots and there is no RAM DISK. When I go back into the BIOS, there is no RAM DISK defined. How to create a BIOS level RAM DISK. (01/22/2021)
7.	Is there a CLI method I can use to change BMC Active directory settings on X11 BMC FW 1.73.X? (01/22/2021)
8.	We have system# F619P2-RT do you know what is the rack mount Rail Set part number for his system? (01/22/2021)
9.	We want to buy the A+ Server# 4124GS-TNR , do you know what is the Max NVMes drives this systems backplane can support ? (01/22/2021)
10.	We have system# SYS-2029U-E1CRT with SMC3008 add-on card in IT mode, we downloaded firmware from Supermicro site https://www.supermicro.com/wftp/driver/SAS/LSI/3008/Firmware/ so we can perform the update, and from UEFI Shell executed command sas3flash.efi -o -sasadd 5003048029cb8cbd; After that server has hanged, after waiting for 10 minutes it was rebooted and now the controller is not working? (01/22/2021)