Online Support | Support - Super Micro Computer, Inc.

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1.	I have a supermicro server, that stops at boot, with the msg SYSTEM INITIALIZING with BA code at the right.
2.	Which key is to be pressed to enter Bios when the machine is connected via serial console (Board X9SCL-F)? We already tried "DEL", "F4", "F11"... but no go.
3.	When I enable secure boot in X10DRC-LN4+, it shows message "WARNING: CSM is Loaded! Disable the CSM in Setup. Repeat operation after Reboot to ensure UEFI Video (GOP) driver is operational.".
4.	I noticed X8 DP series motherboard showing "ERST: Failed to get Error Log Address Range" message during the RHEL/CentOS 6.2,6.3 version while booting. What is this problem related to?
5.	I plug in 4GB of memory into my P8SAA board but Windows XP only shows 3GB of memory. Everything works fine but why does Windows shows only 3GB of memory?
6.	How do I enable Turbo mode to get the maximum Turbo mode speed on my X10DRi motherboard?
7.	I have a storage Chassis SC846BA-R1K28 and Mainboard X9DR7-LN4F did not start up anymore. Then I unplugged and replugged some SAS cables, and tried to locate which Disk slots are served by which cable. After pushing the power button it showed "supermicro"-screen with "System Initializing..." on the bottom and then did not do anything further. IPMI shows the message "System initializing... B7". Removing the Bios battery for some time did not solve the problem. I did not find an answer on the internet yet - could you please tell us what this means and how I can recover from this?
8.	There is an issue. When we are generating the component rating of the system it shows UNRATED for all the components (Please see the attachment for better idea), while a normal system shows their components rating by using same methods. Super Micro Workstation Configuration Details as below:- Motherboard Supermicro X9DAI Processor Xeon E5 2665 2.40 Ghz (Single CPU) RAM 16 GB REG. DDR3 1600 Mhz. HD 2TB Sata Graphic Card Nvidia Quadro 600 OS Windows 7 -64 bit Prof. Please kindly provide the solution for the same ASAP.
9.	How do I create a bootable USB stick?
10.	I have X8DTH-iF motherboard with 2 E5450 processors and 32GB ECC reg memory. I use: 1) RevoDrive 3 as PCI-slot bootable drive (http://www.ocztechnology.com/ocz-revodrive-3-x2-pci-express-ssd.html) with Windows 7 ultimate (latest drivers), 2) ATI FirePro 3D graphic card (http://www.amd.com/US/PRODUCTS/WORKSTATION/GRAPHICS/ATI-FIREPRO-3D/V8800/Pages/v8800.aspx) (latest drivers), 3) Adaptec 6805 RAID controller (latest firmware and drivers). For some reason, these 3 devices do not work together. Any two of them work perfectly, but when I connect all 3, RevoDrive disappears from BIOS. What could be the issue? I tried to switch their places on PCI slots, it did not help.

Latest FAQs

1.	Do X11 systems support HTTPS for virtual Media? (05/20/2022)
2.	Could we have the link for IT driver of AOC-S3908-H8iR? (05/20/2022)
3.	What is ECCN number for AOM-TPM-9670V? (05/20/2022)
4.	We have SYS-1028R-TDW server. What is the Power supply unit part number? (05/20/2022)
5.	We recently purchased some X12DPL-NT6 motherboards that your link said compatible with VMWare 7.0. Is this motherboard certified to run VMWare ESXi? We couldn't find it in the VMWare HCL list. https://www.supermicro.com/support/resources/OS/C621A-DP.cfm (05/20/2022)
6.	Motherboard - X11DPG-OT-CPU ; We ordered 46 of these systems and one system that the Inlet Temp Sensor is Not Present. (05/20/2022)
7.	I have SYS-620BT-HNC8R system. Ive successfully updated the BIOS but still continue to see No Mapping Found error on the screen. Im not sure what is causing the server to go into this state & not sure how to fix it. Ive tried to reset (from BIOS) settings, update BIOS, multiple reboots etc. but nothing works. (05/20/2022)
8.	SYS-2028U-E1CNRT+ / X10DRU-i+; I have difficulty setting up the Supermicro Server Manager plugin for Vcenter. I've registered the plugin and followed all instructions per the documentation but when I try to login to the plugin with the IPMI credentials the service times out. I know I am using the correct credentials because I can login to the servers through IPMI view. I can also ping the IPMI IP addresses from the ESXI hosts so I know there is communication in between. (05/20/2022)
9.	SYS-4029GP-TRT; Avago 3108 RAID HBA with Ubuntu not installing grub path; We have a Supermicro SYS-4029GP-TRT with an Avago 3108 HBA. We set the HBA to JBOD mode. Then when installing Ubuntu 18.04 or 20.04, the install goes through fine, but then when it powers off after install and we power back on again, it tries to boot ubuntu but drops into the grub menu and does not give an error. Looking in the grub menu it seems that Ubuntu installed the wrong boot prefix as shown below. We have other systems with different Avago HBAs and haven't had a problem until we used the 3108 based HBA. We have noticed also that the USB key we use for install tends to get corrupt also and won't boot anymore, which may be a clue to the problem, but not sure. grub> echo $prefix (hd0,gpt1)/boot/grub grub> ls (hd0,gpt1)/boot/grub error: file '/boot/grub' not found. (05/20/2022)
10.	I have a X13SAE motherboard with four DDR5-4800 memory modules. The BIOS shows the memory frequency at only 3600MT/s. Is this normal? (05/20/2022)