Online Support | Support - Super Micro Computer, Inc.

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1.	I have a supermicro server, that stops at boot, with the msg SYSTEM INITIALIZING with BA code at the right.
2.	Which key is to be pressed to enter Bios when the machine is connected via serial console (Board X9SCL-F)? We already tried "DEL", "F4", "F11"... but no go.
3.	When I enable secure boot in X10DRC-LN4+, it shows message "WARNING: CSM is Loaded! Disable the CSM in Setup. Repeat operation after Reboot to ensure UEFI Video (GOP) driver is operational.".
4.	I noticed X8 DP series motherboard showing "ERST: Failed to get Error Log Address Range" message during the RHEL/CentOS 6.2,6.3 version while booting. What is this problem related to?
5.	I plug in 4GB of memory into my P8SAA board but Windows XP only shows 3GB of memory. Everything works fine but why does Windows shows only 3GB of memory?
6.	How do I enable Turbo mode to get the maximum Turbo mode speed on my X10DRi motherboard?
7.	I have a storage Chassis SC846BA-R1K28 and Mainboard X9DR7-LN4F did not start up anymore. Then I unplugged and replugged some SAS cables, and tried to locate which Disk slots are served by which cable. After pushing the power button it showed "supermicro"-screen with "System Initializing..." on the bottom and then did not do anything further. IPMI shows the message "System initializing... B7". Removing the Bios battery for some time did not solve the problem. I did not find an answer on the internet yet - could you please tell us what this means and how I can recover from this?
8.	There is an issue. When we are generating the component rating of the system it shows UNRATED for all the components (Please see the attachment for better idea), while a normal system shows their components rating by using same methods. Super Micro Workstation Configuration Details as below:- Motherboard Supermicro X9DAI Processor Xeon E5 2665 2.40 Ghz (Single CPU) RAM 16 GB REG. DDR3 1600 Mhz. HD 2TB Sata Graphic Card Nvidia Quadro 600 OS Windows 7 -64 bit Prof. Please kindly provide the solution for the same ASAP.
9.	How do I create a bootable USB stick?
10.	I have X8DTH-iF motherboard with 2 E5450 processors and 32GB ECC reg memory. I use: 1) RevoDrive 3 as PCI-slot bootable drive (http://www.ocztechnology.com/ocz-revodrive-3-x2-pci-express-ssd.html) with Windows 7 ultimate (latest drivers), 2) ATI FirePro 3D graphic card (http://www.amd.com/US/PRODUCTS/WORKSTATION/GRAPHICS/ATI-FIREPRO-3D/V8800/Pages/v8800.aspx) (latest drivers), 3) Adaptec 6805 RAID controller (latest firmware and drivers). For some reason, these 3 devices do not work together. Any two of them work perfectly, but when I connect all 3, RevoDrive disappears from BIOS. What could be the issue? I tried to switch their places on PCI slots, it did not help.

Latest FAQs

1.	Does B3ST1-CPU-001 support Intel QSV? (11/24/2021)
2.	Do you have any information on the installation and optimization of CentOS 8.2 on the 1029UX-LL1 systems? (11/24/2021)
3.	6048R-E1CR90L; Server to be used as a NVR (Network Video Recorder) but the data being streamed to the server overwhelmed the write capability of the drives on the unit. I installed different Servers to perform the function of the NVR and wanted to use the Supermicro as a storage server to off load data when the servers drives become full. This also overwhelmed the Server. I would like to know if this server has the ability to accept NVMe drives? (11/24/2021)
4.	X10DRH-I; After BIOS update, there is no POST. Executed OS command and confirmed BIOS updated successfully. (11/24/2021)
5.	Does X12SPA-TF come with the CPU carrier? (11/24/2021)
6.	Do C9Z490-PG/C9Z490-PGW support Intel Core-X series processor? (11/24/2021)
7.	Does M12SWA-TF come with motherboard + CPU combo SKU? (11/24/2021)
8.	How to install Intel SST(Smart Sound Technology) driver on X12STN(TGL)? (11/22/2021)
9.	I have a X11SSH-F with Windows 10 v1903. Windows 10 update failed to install. Is this a hardware related issue? (11/19/2021)
10.	I have a 6049P-E1CR60H server. I tried to update the IPMI firmware. The IPMI Firmware Update guide said Uncheck preserve configuration box during flashing (very important step for FW to work properly). All settings will be reset to default. If I want to keep my IPMI IP address, shall I still Uncheck preserve configuration box? (11/19/2021)