Online Support | Support - Super Micro Computer, Inc.

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1.	I have a supermicro server, that stops at boot, with the msg SYSTEM INITIALIZING with BA code at the right.
2.	Which key is to be pressed to enter Bios when the machine is connected via serial console (Board X9SCL-F)? We already tried "DEL", "F4", "F11"... but no go.
3.	I noticed X8 DP series motherboard showing "ERST: Failed to get Error Log Address Range" message during the RHEL/CentOS 6.2,6.3 version while booting. What is this problem related to?
4.	I plug in 4GB of memory into my P8SAA board but Windows XP only shows 3GB of memory. Everything works fine but why does Windows shows only 3GB of memory?
5.	There is an issue. When we are generating the component rating of the system it shows UNRATED for all the components (Please see the attachment for better idea), while a normal system shows their components rating by using same methods. Super Micro Workstation Configuration Details as below:- Motherboard Supermicro X9DAI Processor Xeon E5 2665 2.40 Ghz (Single CPU) RAM 16 GB REG. DDR3 1600 Mhz. HD 2TB Sata Graphic Card Nvidia Quadro 600 OS Windows 7 -64 bit Prof. Please kindly provide the solution for the same ASAP.
6.	How do I enable Turbo mode to get the maximum Turbo mode speed on my X10DRi motherboard?
7.	I have a storage Chassis SC846BA-R1K28 and Mainboard X9DR7-LN4F did not start up anymore. Then I unplugged and replugged some SAS cables, and tried to locate which Disk slots are served by which cable. After pushing the power button it showed "supermicro"-screen with "System Initializing..." on the bottom and then did not do anything further. IPMI shows the message "System initializing... B7". Removing the Bios battery for some time did not solve the problem. I did not find an answer on the internet yet - could you please tell us what this means and how I can recover from this?
8.	How do I create a bootable USB stick?
9.	When I enable secure boot in X10DRC-LN4+, it shows message "WARNING: CSM is Loaded! Disable the CSM in Setup. Repeat operation after Reboot to ensure UEFI Video (GOP) driver is operational.".
10.	I have X8DTH-iF motherboard with 2 E5450 processors and 32GB ECC reg memory. I use: 1) RevoDrive 3 as PCI-slot bootable drive (http://www.ocztechnology.com/ocz-revodrive-3-x2-pci-express-ssd.html) with Windows 7 ultimate (latest drivers), 2) ATI FirePro 3D graphic card (http://www.amd.com/US/PRODUCTS/WORKSTATION/GRAPHICS/ATI-FIREPRO-3D/V8800/Pages/v8800.aspx) (latest drivers), 3) Adaptec 6805 RAID controller (latest firmware and drivers). For some reason, these 3 devices do not work together. Any two of them work perfectly, but when I connect all 3, RevoDrive disappears from BIOS. What could be the issue? I tried to switch their places on PCI slots, it did not help.

Latest FAQs

1.	Could you let us know if any other PSU models that we can use with this SYS-7048GR-TR besides the PWS-2K04A-1R per its SPEC? (07/30/2021)
2.	I have an X10DRU-i+ motherboard with a 1U Supermicro 4 x 3.5" hotswap chassis and have an issue of the chassis intrusion sensor always being active on one server, even when I reset it in the IPMI, reboot the IPMI, updated to the latest firmware, factory reset the IPMI and reset and updated the bios. Physically the chassis intrusion cable and motherboard port look okay. Do you have any ideas on a cause for this if you've come across it before? Haven't been able to find it in your documentation and FAQs. (07/30/2021)
3.	One of our Servers has a damaged Power Supply from type PWS-1K41P-1R. Is there a compatibility Power Supply Model, because this Power Supply is no more available to buy. (07/30/2021)
4.	Does your SC113 chassis have an option for front bezel? What is the part number? (07/29/2021)
5.	For SC847 chassis, what is the screw size for the side of top cover? (07/29/2021)
6.	I ordered a chassis SC743AC-1K26B-SQ, but it has not arrived yet. What hot swap hard drive trays come with the chassis? (07/29/2021)
7.	What version of ACPI does H12 series MB support? (07/28/2021)
8.	How to disable the LAN ports on M12SWA-TF? (07/27/2021)
9.	I am confused about the cable connections in server SYS-220U-TNR. I have purchased the optional support kits for both SATA/SAS and NVMe drives. But I am not sure how many connectors on the backplane I should use. Please advise. (07/23/2021)
10.	I followed the instructions and tried to update BIOS in DOS prompt within Windows on my X9SCA-F motherboard. But, it has failed several times. How to solve the issue? (07/23/2021)