Explore FAQs and Customer Care | Supermicro

Search FAQ

Most popular FAQs

1.	Which key is to be pressed to enter Bios when the machine is connected via serial console (Board X9SCL-F)? We already tried "DEL", "F4", "F11"... but no go.
2.	I have a supermicro server, that stops at boot, with the msg SYSTEM INITIALIZING with BA code at the right.
3.	How do I enable Turbo mode to get the maximum Turbo mode speed on my X10DRi motherboard?
4.	When I enable secure boot in X10DRC-LN4+, it shows message "WARNING: CSM is Loaded! Disable the CSM in Setup. Repeat operation after Reboot to ensure UEFI Video (GOP) driver is operational.".
5.	I have a storage Chassis SC846BA-R1K28 and Mainboard X9DR7-LN4F did not start up anymore. Then I unplugged and replugged some SAS cables, and tried to locate which Disk slots are served by which cable. After pushing the power button it showed "supermicro"-screen with "System Initializing..." on the bottom and then did not do anything further. IPMI shows the message "System initializing... B7". Removing the Bios battery for some time did not solve the problem. I did not find an answer on the internet yet - could you please tell us what this means and how I can recover from this?
6.	I plug in 4GB of memory into my P8SAA board but Windows XP only shows 3GB of memory. Everything works fine but why does Windows shows only 3GB of memory?
7.	I noticed X8 DP series motherboard showing "ERST: Failed to get Error Log Address Range" message during the RHEL/CentOS 6.2,6.3 version while booting. What is this problem related to?
8.	Inquire about X10SAE BIOS options - What is ASPM mode L0/L0s/L1/L0sL1
9.	I am using 4x K20 in 7047GR-TPRF (X9DRG-QF) but gets the error: !!!!PCI Resource ERROR!!!! PCI OUT OF RESOURCES CONDITION: Error: Insufficient PCI Resources Detected!!! System is running with Insufficient PCI Resources! In order to display this message some PCI devices were set to disabled state! It is strongly recommended to Power Off the system and remove some PCI/PCI Express cards from the system! To continue booting, proceed to Menu Option and select Boot Device or . WARNING: If you choose to continue booting some Operating Systems might not be able to complete boot correctly!
10.	How do I create a bootable USB stick?

Latest FAQs

1.	What is the reason for changing the sensor name from "Hotswap Temp" to "MB Hot Swap Temp" after BMC version 01.08.02 of B3SD1-20C-25G ? (12/28/2025)
2.	Our end customer has a SYS-221H-TNR (BIOS 2.6, BMC 01.04.15) that when he created a 5-disks VROC RAID5. The VROC RAID page show "Initializing" status. After leaving the system for one week, the status is still the same. Is this a known issue? (12/26/2025)
3.	We just get this server AS -1015CS-TNR, and we are looking for compatible TPM to use, could you please provide us the part number? (12/26/2025)
4.	We are using system SYS-222C-TN, do you know if the Network card # AOC-A25G-i4SG compatible? (12/26/2025)
5.	We are currently running H100 GPU FW = 96.00.A5.00.01, which GPU FW package is this? What is the up to date version? Where to download it if needed?<o:p></o:p> (12/26/2025)
6.	X11SPI-TF; Have 2 * X11SPI-TF mother board, but MBs' slot-3 cannot be used the NVME carrier adapter to recognize NVME cards. (12/26/2025)
7.	Does SSG-640SP-E1CR90 have any new 64GB DIMM support? All 64GB DIMM are all EOL from the product website. (12/26/2025)
8.	We are facing an issue launching the console — the JNLP file does not open with any Java version. (12/26/2025)
9.	We have an X10DRH-LN4 with BIOS version 2.0 and BMC version 3.58. We updated to Proxmox 9.1 (based on Debian 13, kernel 6.17.2-1-pve). Now our dmesg started to report the following set of errors very frequently. [950745.433140] ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PRAD], AE_NOT_FOUND (20250404/psargs-332) [950745.433164] Initialized Local Variables for Method [H2RD]: [950745.433167] Local0: 000000005cd4be09 Integer 000000000000A703 [950745.433181] Local1: 0000000095 Integer 0000000080040011 [950745.433193] Local5: 00000000ab17cec8 Integer 0000000000000003 [950745.433207] No Arguments are initialized for method [H2RD] [950745.433216] ACPI Error: Aborting method \_SB.PCI0.HEC2.H2RD due to previous error (AE_NOT_FOUND) (20250404/psparse-529) [950745.433244] ACPI Error: Aborting method \_SB.PCI0.HEC2.HSCI due to previous error (AE_NOT_FOUND) (20250404/psparse-529) [950745.433249] ACPI Error: Aborting method \_GPE._L24 due to previous error (AE_NOT_FOUND) (20250404/psparse-529) [950745.433256] ACPI Error: AE_NOT_FOUND, while evaluating GPE method [_L24] (20250404/evgpe-511) (12/26/2025)
10.	CMM Web GUI stating that browser sessions has timed out and need to open a new session (12/26/2025)