Online Support | Support - Super Micro Computer, Inc.

Search FAQ

Most popular FAQs

1.	I have a supermicro server, that stops at boot, with the msg SYSTEM INITIALIZING with BA code at the right.
2.	Which key is to be pressed to enter Bios when the machine is connected via serial console (Board X9SCL-F)? We already tried "DEL", "F4", "F11"... but no go.
3.	I noticed X8 DP series motherboard showing "ERST: Failed to get Error Log Address Range" message during the RHEL/CentOS 6.2,6.3 version while booting. What is this problem related to?
4.	I plug in 4GB of memory into my P8SAA board but Windows XP only shows 3GB of memory. Everything works fine but why does Windows shows only 3GB of memory?
5.	How do I enable Turbo mode to get the maximum Turbo mode speed on my X10DRi motherboard?
6.	There is an issue. When we are generating the component rating of the system it shows UNRATED for all the components (Please see the attachment for better idea), while a normal system shows their components rating by using same methods. Super Micro Workstation Configuration Details as below:- Motherboard Supermicro X9DAI Processor Xeon E5 2665 2.40 Ghz (Single CPU) RAM 16 GB REG. DDR3 1600 Mhz. HD 2TB Sata Graphic Card Nvidia Quadro 600 OS Windows 7 -64 bit Prof. Please kindly provide the solution for the same ASAP.
7.	When I enable secure boot in X10DRC-LN4+, it shows message "WARNING: CSM is Loaded! Disable the CSM in Setup. Repeat operation after Reboot to ensure UEFI Video (GOP) driver is operational.".
8.	I have a storage Chassis SC846BA-R1K28 and Mainboard X9DR7-LN4F did not start up anymore. Then I unplugged and replugged some SAS cables, and tried to locate which Disk slots are served by which cable. After pushing the power button it showed "supermicro"-screen with "System Initializing..." on the bottom and then did not do anything further. IPMI shows the message "System initializing... B7". Removing the Bios battery for some time did not solve the problem. I did not find an answer on the internet yet - could you please tell us what this means and how I can recover from this?
9.	How do I create a bootable USB stick?
10.	I have X8DTH-iF motherboard with 2 E5450 processors and 32GB ECC reg memory. I use: 1) RevoDrive 3 as PCI-slot bootable drive (http://www.ocztechnology.com/ocz-revodrive-3-x2-pci-express-ssd.html) with Windows 7 ultimate (latest drivers), 2) ATI FirePro 3D graphic card (http://www.amd.com/US/PRODUCTS/WORKSTATION/GRAPHICS/ATI-FIREPRO-3D/V8800/Pages/v8800.aspx) (latest drivers), 3) Adaptec 6805 RAID controller (latest firmware and drivers). For some reason, these 3 devices do not work together. Any two of them work perfectly, but when I connect all 3, RevoDrive disappears from BIOS. What could be the issue? I tried to switch their places on PCI slots, it did not help.

Latest FAQs

1.	MB : X12SCZ-TLN4F/X12SCA-F which IRST version support on this MB? (09/06/2021)
2.	Can you tell me if a BPN-SAS2-846EL1 can support SAS3 (12Gb/s) drives? (09/03/2021)
3.	I have bought this SYS-7049GP-TRT system and I need to install 3 RTX 3080 GPUs. Could you confirm if the SYS-7049GP-TRT system accepts 3 RTX3080 GPUs? (09/03/2021)
4.	Do you know what type of connector uses for the JNVME port on the X12DAi-N? (09/03/2021)
5.	We were performing upgrade SYS-6019U-TR4 that has 1 NIC installed AOC-UR-i4XTF with 4 ports. We were unable to upgrade directly from ESXi 6.5U3 to 7.0 U2a because NIC Driver Intel-i40en_1.10.9.0-1OEM.700.1.0.15525992 or greater needs to be used. (09/03/2021)
6.	Does AOC-S40G-I2Q support LR type transceiver? (09/03/2021)
7.	We are planning to add storage to our SYS-4029GP-TRT system to build a RAID. We contacted the vendor for supplies and they informed us that we will need to do a backplane swap which would have a SAS Expander on it. I could not find any relevant info in the userguide. I would appreciate if you direct us to the proper documentation or give us more detailed info about this process. (09/03/2021)
8.	I have a 946ED-R2KJBOD 90-bay chassis. There are 2 expanders. Am I able to separate the drives to 2 groups? For example, 1 HBA controls 40 drives and the other HBA controls 50 drives? (09/03/2021)
9.	I have a X9SCM-F motherboard. Everything works fine except it cannot go to BIOS. Whenever I hit Del key during booting, it will turn to blue screen. How to solve the issue? (09/03/2021)
10.	I installed 4 memory modules on X12SCA-F motherboard. BIOS can see all 4 modules but IPMI can see only 2 modules. I have tried to reset BMC but it did not help. How to solve the issue? (09/03/2021)