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Most popular FAQs

1.	I have a supermicro server, that stops at boot, with the msg SYSTEM INITIALIZING with BA code at the right.
2.	Which key is to be pressed to enter Bios when the machine is connected via serial console (Board X9SCL-F)? We already tried "DEL", "F4", "F11"... but no go.
3.	I noticed X8 DP series motherboard showing "ERST: Failed to get Error Log Address Range" message during the RHEL/CentOS 6.2,6.3 version while booting. What is this problem related to?
4.	I plug in 4GB of memory into my P8SAA board but Windows XP only shows 3GB of memory. Everything works fine but why does Windows shows only 3GB of memory?
5.	There is an issue. When we are generating the component rating of the system it shows UNRATED for all the components (Please see the attachment for better idea), while a normal system shows their components rating by using same methods. Super Micro Workstation Configuration Details as below:- Motherboard Supermicro X9DAI Processor Xeon E5 2665 2.40 Ghz (Single CPU) RAM 16 GB REG. DDR3 1600 Mhz. HD 2TB Sata Graphic Card Nvidia Quadro 600 OS Windows 7 -64 bit Prof. Please kindly provide the solution for the same ASAP.
6.	How do I create a bootable USB stick?
7.	I have a storage Chassis SC846BA-R1K28 and Mainboard X9DR7-LN4F did not start up anymore. Then I unplugged and replugged some SAS cables, and tried to locate which Disk slots are served by which cable. After pushing the power button it showed "supermicro"-screen with "System Initializing..." on the bottom and then did not do anything further. IPMI shows the message "System initializing... B7". Removing the Bios battery for some time did not solve the problem. I did not find an answer on the internet yet - could you please tell us what this means and how I can recover from this?
8.	I have X8DTH-iF motherboard with 2 E5450 processors and 32GB ECC reg memory. I use: 1) RevoDrive 3 as PCI-slot bootable drive (http://www.ocztechnology.com/ocz-revodrive-3-x2-pci-express-ssd.html) with Windows 7 ultimate (latest drivers), 2) ATI FirePro 3D graphic card (http://www.amd.com/US/PRODUCTS/WORKSTATION/GRAPHICS/ATI-FIREPRO-3D/V8800/Pages/v8800.aspx) (latest drivers), 3) Adaptec 6805 RAID controller (latest firmware and drivers). For some reason, these 3 devices do not work together. Any two of them work perfectly, but when I connect all 3, RevoDrive disappears from BIOS. What could be the issue? I tried to switch their places on PCI slots, it did not help.
9.	I have this server : http://www.supermicro.com/products/system/2u/6027/sys-6027r-trf.cfm?parts=show At the system initialization it hang with a post code B7. I try to search AMI bios post code on your web site but I dont find them. Do you have a description list of AMI bios post code ? Do you know what means the post code B7 ?
10.	How to flash iSCSI option ROM to AOC-SG-I4?

Latest FAQs

1.	I am currently using AOC-SLG3-2E4 NVME adapter for my NVME drives, and now I see some other manufactures introducing the PCI-e Gen-4 NVME AOC. Is Supermicro plan to introduce the PCI-e Gen-4 NVME AOC? (02/21/2020)
2.	I have a X10DAI motherboard that I would like to install and configure two Nvidia GPU with SLI. Could you please tell how to configure it? (02/21/2020)
3.	My CMM is not able to perform any action on the inserted blades, nodes or switches, is there a known solution for that issue? (02/21/2020)
4.	Why 4029GP-TRT2 system's power supply unit PWS-2K05A-1R's FAN will be STOP and run when system running? (02/20/2020)
5.	We are using the CSE-213AC-R920WB chassis with the USB 3.0 assembly MCP-220-00114-0N and it only seems to clip in on the left side. The right side is loose. Are we missing a bracket or something? (02/20/2020)
6.	Where can I download the manual of power board CSE-PTJBOD-CB3? (02/20/2020)
7.	We have a server 1017GR-TF with chassis CSE-118G-1K43B and motherboard X9SRG-F. Can we upgrade the motherboard to X10SRG-F? (02/20/2020)
8.	<span lang="EN-US" style="font-size: 12pt; font-family: Calibri, sans-serif; color: #1f497d;">C9ZXXX-PG/PGW motherboard shows incorrect CPU base frequency by comparing to CPU spec. However, this base does meet the spec shown inside Windows 10 OS. Is this a bug and how to resolve this problem? (02/18/2020)
9.	BIOS event log present "EFI 02010009 Major" error, what it mean? (02/16/2020)
10.	What device can be supported to 2029U-TR4 internal PCIe slot 3? Can we connect 9361-24i in there? (02/16/2020)